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Dashboard
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Tickets
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Agents Install Now
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Configurations
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Reports
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Email Piping Install Now
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GDPR
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Premium Addons
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Feedbacks Install Now
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Departments
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Priorities
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Categories Install Now
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Knowledge Base Install Now
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Download Install Now
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Announcements Install Now
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FAQs Install Now
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Helptopics Install Now
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System Emails
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Canned Responses Install Now
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Roles Install Now
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Mail Install Now
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Ban Emails Install Now
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Email CC Install Now
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Email Templates
Version: 2.4.1
Dashboard
All Tickets Quick installation Guide
The best support system plugin for WordPress has everything you need.
How to setup 
Statistics (2021-03-14 - 2021-04-14)
Latest Tickets
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Addons
Ticket Auto Close
Define rules for the ticket to auto-close after a specific interval of time.
Private Note
The private note is used as reminders or to give other agents insights into the ticket issue.
Knowledge Base
Stop losing productivity on repetitive queries, build your knowledge base.
Merge Tickets
Enables agents to merge two tickets of the same user into one instead of dealing with the same issue on many tickets.
Overdue
Defines rules or set specific intervals of time to make ticket auto overdue.The ticket can overdue by type or overdue by Cronjob.
SMTP
SMTP enables you to add custom mail protocol to send and receive emails within the js help desk.
Ticket History
Displays complete ticket history along with the ticket status, currently assigned user and other actions performed on each ticket.
Time Tracking
Track the time spent on each ticket by each agent and each reply. Report the admin on how much time is spent on each ticket.
User Options
User options enable you to add Google Re-captcha or JS Help Desk Re-captcha for a registration form.
Ticket Actions
Get multiple action options on each ticket like Print Ticket, Lock Ticket, Transfer ticket, etc.
Ban Emails
It allows you to block the email of any user to restrict him to create new tickets.
Desktop Notification
The Desktop notifications will keep you up to date about anything happens on your support system.
Dashboard Widgets
Get immediate data of your support operations as soon as you log into your WordPress administration area.
Front-End Widgets
Widgets in WordPress allow you to add content and features in the widgetized areas of your theme.
WooCommerce
JS Help Desk WooCommerce provides the much-needed bridge between your WooCommerce store and the JS Help Desk.
Private Credentials
Collect your customer's private data, sensitive information from credit card to health information and store them encrypted.
Envato Validation
Without valid Envato, license clients won't be able to open a new ticket.
Mailchimp
Adds the option to the registration form for prompting new users to subscribe to your email list.
Paid Support
Paid Support is the easiest way to integrate and manage payments for your tickets.
Easy Digital Downloads
EDD offers customers to open new tickets just one click from their EDD account.
Multi Language Email Templates
It allows to create language-based email templates for all JS Help Desk email templates.
Email Cc
CC(Carbon Copy) - the people who should know about the information which is being shared and the people included are able to see who is there in the list.
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